• Please note that a definitive diagnosis is not guaranteed.

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• Prior to conducting a diagnostic assessment, comprehensive background information will be collected from parents and the school through questionnaires. This essential information is used to inform the assessment process. Additionally, there may be the need for follow-up phone calls to further support this information gathering. The assessment will not be able to commence until both questionnaires have been returned completed.

 

• A valid eye test needs to have been conducted within the last 2 years.

 

• The assessment will be carried out at the home of the assessor unless previously agreed with the family. An additional charge for travel will be added to the assessment or tuition charge.

 

• During an assessment or tuition session, a familiar adult to the learner, such as a parent or guardian is required to be easily contactable and located nearby for the entirety of the session if needed. This is applicable to individuals under 18 years of age.

 

• The person being assessed will work with the assessor with no other person in the same room for the duration of the assessment.

 

• It may be necessary for further tests to be administered after the initial assessment to clarify a diagnosis. There will be no further charge made for these tests.

 

• A report will be prepared within four weeks following the assessment. It will be sent via email to the clients, who will be encouraged to share the findings with the child’s school. If needed there will be an opportunity to discuss the findings of the report via telephone or video call.

 

• Appointment times should be adhered to. In the event of clients arriving late to appointments, the session will conclude at the pre-arranged time and will be charged at the regular rate. Prices and Payment

 

• A comprehensive diagnostic assessment is currently priced at £560 and is payable in two parts to Rebecca Enock Sort Code: 04-00-06 Account Number: 27051227

 

• An initial deposit of £280 will be paid upon booking an assessment.*

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• The remaining balance of £280 must be received by the assessor one hour before the scheduled assessment time.

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• *There is a 14 day cooling off period, after which time the deposit is non-refundable. If the assessment takes place within 14 days of booking the cooling off period does not apply once the work has taken place. Cancellation by the client

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* Specialist tutoring and advice begins at £80 for one hour. Individual pricing can be outlined based on travel time and specific needs. Payment must be made in full before the session.

 

• Cancellations should be advised via email at rebecca.enock@hotmail.com or by telephone 077557020388 at the earliest opportunity.

 

• If cancellation is received more than 14 days before the scheduled assessment date, there will be no further fees charged.

 

• If cancellation is received 14 days or less before the scheduled assessment date, a charge of 50% of the remaining balance will be applied.

 

• If cancellation is received up to 5 working days before the scheduled assessment date, a charge of 100% of the remaining balance will be applied.

 

• The full amount will be payable if you do not cancel and do not attend your scheduled assessment.

 

Cancellation by Rebecca Enock

• The Assessor reserves the right to cancel bookings if they are deemed not feasible or practical, or due to adverse weather conditions, illness, unforeseen circumstances, or if there is a perceived reputational risk.

 

• The Assessor will endeavour to give clients a minimum of 24 hours notice and to reschedule the assessment as soon as possible.

 

Complaints

• Rebecca Enock is an Associate Member PATOSS and is required to comply with a Code of Ethics and maintain professional integrity.

 

• If you have any concerns regarding any practice or incident related to your assessment experience please contact Rebecca Enock to address and resolve the matter.

 

• If your concern is not resolved through this initial contact, you may chose to raise a concern with PATOSS directly. Rebecca Enock resolves the right to alter these terms and conditions. Unless otherwise agreed in writing these terms and conditions will prevail over any other terms of business or conditions put forward by you.

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Confidentiality and Data Protection

* Information shared during assessements, teaching and consultancy sessions will be treated confidentially and managed in accordance with UK GDPR and Data Protection Legislation.

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* Information will only be shared with third parties at the clients request, with consent, or where required by law.

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* Confidentiality cannot be guaranteed where there are safeguarding concerns or legal obligations to disclose information.

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* Personal information is stored securely and retained in accordance with legal and professional requirements.

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Safeguarding

* The welfare and safety of children, young people and vulnerbale adults is of paramount imprtance

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* I am comitted to provding a safe, supportive and respectful environment for all clients attending assessment, teaching and consultancy sessions.

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* Where safeguarding concerns arise, I have a professional duty to take approprite action in accordance with current UK safeguarding legislation and guidance.

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Intellecutual Property

* All assessemnts, reports, teaching resources, materials and documenttaion remain the intellectual property of Rebecca Enock Assessment & Inclusion.

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